Refund policy

Any PERSONALISED Items and Custom Mixes are non refundable.

We do not accept returns on food items

You can always contact us for any questions at info@ljssweetzgiftz.co.uk

If the weather is hot, between 25-35 degrees, we do advise to not order our chocolate products/any products that may melt. We cannot be held responsible for products arriving melted during non-ordinary weather, we can only send our products a certain way, there is nothing us or our courier can do to prevent this. We will hold orders back if the weather is very hot.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ljssweetzgiftz@hotmail.co.uk.